Contact
Chercharge, Inc.
Email: chercharging@gmail.com
Please include your account email, booking reference if available, and a clear description of your request so we can assist you efficiently.
Urgent vehicle issue
If you have an active Chercharge service and your vehicle is currently in Chercharge’s custody, contact Chercharge Support promptly at chercharging@gmail.com.
Include your name, account email, vehicle description, booking or job reference if you have one, your current contact phone number, and a clear description of the issue. Prompt notice helps Chercharge respond and coordinate next steps for vehicle safety and service continuity.
Support topics
We can help with the following common requests:
- Account and Login Account creation, sign-in problems, password resets, and profile updates.
- Booking Assistance Scheduling, booking status, changes, and questions about service eligibility.
- Vehicle Pickup and Return Pickup windows, return location details, and custody status during an active service.
- Charging Service Questions about charging coordination, estimated timing, and service outcomes.
- Payment and Billing Charges, receipts, payment method issues, Founding Access purchases, and refund inquiries.
- Insurance Documentation Help providing or updating insurance and related vehicle documentation required for service.
- Driver Concerns Questions or concerns about a Chercharge driver assigned to your booking.
- Privacy Requests Access, correction, or other privacy-related questions under our Privacy Policy.
- Account Deletion Requests to delete your Chercharge account and related personal data where permitted.
- Vehicle Incident Reporting Reporting damage, safety incidents, or other vehicle-related concerns connected to a Chercharge service.
Account deletion
You may request deletion of your Chercharge account through the Chercharge mobile app where that feature is available (typically under Profile → Settings → Privacy & Account), or by emailing chercharging@gmail.com.
Please use the email address associated with your account and include the word “DELETE” in your request when contacting Support by email. Chercharge may ask you to verify your identity before completing deletion. Certain records may be retained where required for legal, payment, tax, fraud prevention, insurance, claim, or dispute purposes, as described in our Privacy Policy.
Deleting your account is different from logging out, uninstalling the app, removing a vehicle, or canceling a single booking. Founding promotional benefits tied to your account may end when your account is deleted.
Related policies
Chercharge, Inc.
Email: chercharging@gmail.com