This Privacy Policy explains how Chercharge, Inc. (“Chercharge,” “we,” “our,” or “us”) collects, uses, shares, and protects information in connection with the Chercharge mobile application and EV charging concierge services (collectively, the “Services”).
By creating an account, using the Chercharge app, purchasing Founding Access or other offerings, or requesting Chercharge services, you acknowledge this Privacy Policy. If you do not agree, do not use the Services.
Chercharge does not sell personal information.
1. Who we are
Chercharge is operated by Chercharge, Inc. Chercharge provides an electric vehicle concierge experience that may include account management, vehicle registration, booking or scheduling eligible services, coordinating vehicle pickup and return, coordinating charging, and related customer support.
Contact: chercharging@gmail.com
2. Information we collect
We collect information you provide directly, information generated through use of the Services, and information from service providers that help us operate the Services. Depending on how you use Chercharge, this may include the categories below.
2.1 Account and contact information
- Name
- Email address
- Phone number
- Account information (such as account identifiers, authentication credentials you create, profile settings, and account status)
2.2 Vehicle information
- Vehicle information needed to identify and service your vehicle
- Vehicle make and model
- Vehicle year, display name, license plate, and plate state where provided
- Vehicle identification information where collected (such as VIN or other identifiers you provide or that are supplied through a linked vehicle connection feature)
- Exterior finish or color information where you provide it
- Range, battery percentage, or related vehicle status information where available for service planning
2.3 Insurance and documentation
- Insurance documentation and related policy information you submit for eligibility or verification
- Registration photographs and other official documents you upload for vehicle setup or service support
2.4 Booking and service information
- Booking information (requested service type, timing, status, and related service history)
- Pickup and return information (addresses, saved locations, and instructions you provide)
- Vehicle pickup and return photographs used for condition documentation, service verification, and support
- Battery and charging information relevant to the requested service (such as starting charge level, target charge preferences, and charging progress updates where available)
- Driver information associated with an assigned booking (such as driver name or contact details shown for coordination)
2.5 Location information
- Location information where enabled by you or required for service functionality, including device location used to help identify pickup and return locations, assess service availability, or coordinate eligible services
- Addresses and map coordinates you enter manually even if device location permission is denied
2.6 Payment-related information
- Payment-related information processed through third-party payment processors (such as payment status, transaction identifiers, and limited card brand or last-four details returned by the processor)
Chercharge uses authorized third-party payment processors to handle payment card data. Full payment card numbers are processed by those providers according to their own security and privacy practices.
2.7 Driver operations information
Where Chercharge onboards or assigns drivers to provide services, Chercharge may process:
- Driver information needed for assignment and customer coordination
- Driver onboarding documentation
- Background screening information where applicable to driver eligibility and safety review
2.8 Device, usage, and support information
- Device information (such as device type, operating system, app version, and device identifiers used for security or app functionality)
- App usage information (such as feature interactions, booking flow progress, and diagnostic events needed to operate and improve the Services)
- Customer support communications (messages, email content, and related case details you send to Support)
- Incident and safety reports (including reports of damage, safety concerns, or service incidents)
3. Why we collect information and how we use it
Chercharge collects and uses information to:
- Create and manage accounts
- Provide EV concierge services through the Chercharge app
- Register and manage vehicles in your garage
- Process bookings and coordinate service
- Arrange vehicle pickup and return
- Coordinate transportation to charging locations and charging activities
- Communicate service status and important account notices
- Support driver and customer safety
- Verify insurance and documentation where required for service eligibility
- Prevent fraud, abuse, and unauthorized access
- Process payments and maintain payment records
- Provide customer support and respond to requests
- Investigate incidents, damage reports, and safety concerns
- Comply with legal and regulatory obligations
- Improve the reliability, design, and quality of the Services
4. Booking and service coordination
Booking and service information, vehicle details, pickup and return details, battery and charging information, photographs, and related communications are used to accept or evaluate service requests, assign resources, coordinate pickup and return, monitor service progress, and keep you informed about your booking.
5. Vehicle pickup, custody, and return
Pickup and return information and vehicle photographs help document vehicle condition, confirm locations, and support a secure handoff. Location information, where enabled or otherwise provided, may be used to identify service locations and coordinate eligible Chercharge services.
6. Safety, insurance, and documentation verification
Insurance documentation, registration materials, incident reports, driver onboarding documentation, and background screening information (where applicable) may be used to assess eligibility, protect customers and drivers, verify required documentation, and respond to safety or insurance-related matters. Chercharge is not an insurance company.
7. Fraud prevention and security
Account, device, payment-related, and usage information may be used to authenticate users, detect suspicious activity, protect accounts, and prevent fraud or misuse of the Services.
8. Payment processing
Payment-related information is processed through third-party payment processors so Chercharge can charge for eligible services, Founding Access or promotional purchases, and related fees presented before you complete a transaction. Chercharge may store transaction status and limited payment method descriptors needed for receipts, customer support, and accounting.
9. Customer support
Support communications and related account, booking, payment, vehicle, and incident details are used to respond to your requests, resolve issues, and maintain support records.
10. Legal and regulatory compliance
We may process and retain information as needed to comply with applicable law, respond to lawful requests, enforce our Terms of Service, protect rights and safety, and maintain records required for tax, payment, insurance, claim, or dispute purposes.
11. Service improvement
Aggregated or operational app usage and service information may be used to improve booking flows, reliability, customer communications, and overall service quality. We do not sell personal information.
12. How we share information
We share information only as needed to operate the Services and as described in this Policy. Recipients may include:
- Service providers and processors that provide hosting, authentication, databases, cloud functions, payment processing, communications, analytics necessary for app operation, mapping, or similar infrastructure
- Drivers and operational personnel assigned to fulfill a booking, who receive the information needed to complete pickup, charging coordination, and return
- Payment processors that process transactions on our behalf
- Professional advisors and insurers where reasonably necessary for claims, disputes, or risk management
- Authorities or other parties when required by law or to protect rights, safety, and security
- Successors in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality and this Policy or a successor policy
Third-party providers process information under agreements and practices appropriate to their role. Their own privacy policies may also apply to their processing.
13. Third-party service providers and processors
Chercharge relies on third-party companies to help deliver the Services. These may include cloud hosting and backend providers, authentication providers, payment processors, mapping or location technology providers, and communications providers. We require providers that process personal information for us to use it only for the services they perform for Chercharge, except where they act as independent controllers under their own notices (for example, a payment processor handling card data).
14. Location data practices
Device location is requested only when relevant to app functionality such as identifying pickup or return locations, checking service availability, or coordinating eligible services. You may deny location permission and still use manual address entry where available. Chercharge does not require Always location access unless a clear production need exists and is disclosed at the time of the request. Location information associated with a booking may be retained as part of service records.
15. Data retention
We retain information for as long as needed to provide the Services, maintain your account, fulfill bookings, process payments, resolve disputes, improve safety and operations, and meet legal, tax, accounting, insurance, and regulatory requirements. Retention periods vary by record type. When information is no longer needed for these purposes, we delete or de-identify it where reasonably practicable.
16. Data security
Chercharge uses administrative, technical, and organizational measures designed to protect personal information, including encrypted transport (HTTPS/TLS) for network communications, access controls, and secure storage practices appropriate to the data involved (including device keychain or equivalent secure storage for certain credentials where used). No method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
17. Your privacy rights
Subject to applicable law, you may have the right to request access to, correction of, or deletion of personal information we hold about you, and to ask questions about our privacy practices. To make a privacy request, email chercharging@gmail.com. We may need to verify your identity before completing a request. Some information may be retained where legally required or permitted.
Chercharge does not sell personal information. If you are in a jurisdiction that provides additional privacy rights, contact us and we will review your request under applicable law.
18. Account deletion and data deletion requests
You may request account deletion in the Chercharge app where available (for example, Profile → Settings → Privacy & Account → Delete Account), or by emailing chercharging@gmail.com.
Account deletion is not the same as logging out, uninstalling the app, removing a vehicle, or canceling a booking. When we delete an account, we delete or de-identify eligible personal data associated with that account, while retaining information we must keep for legal, payment, tax, fraud prevention, insurance, claim, or dispute purposes. Deleting an account may terminate nontransferable promotional benefits associated with that account, including Founding Access benefits where applicable.
19. Children’s privacy
The Services are intended for adults who are at least 18 years old and legally capable of entering into a binding agreement. Chercharge does not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact chercharging@gmail.com and we will take appropriate steps to delete the information.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date above and, where appropriate, provide additional notice through the app or by email. Continued use of the Services after an update means you acknowledge the revised Policy.
21. How to contact Chercharge
Chercharge, Inc.
Email: chercharging@gmail.com
For privacy requests, account deletion, support, or questions about this Privacy Policy, email the address above and include enough detail for us to locate your account and respond.
Chercharge, Inc.
Email: chercharging@gmail.com